How to Initiate a Remote Session
A remote session is a simple, efficient and secure way for us to get access to your computer in order to provide technical support.
1. Launch Internet Explorer and go to support.allianceta.com and click on Technical Support under Representatives.
If you don’t see Technical Support it means that no representative is currently available. Please contact us at firstname.lastname@example.org to schedule a remote session.
2. Click on the link in the next window to begin downloading the applet (it will uninstall itself after the remote session ends).
3. Click Run when the applet window appears